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T +49 89 748514-0

Monday to Thursday:
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Friday:
8am - 2pm

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General enquiries:
easy@singhammer.com

Support:
support@singhammer.com

SITE: benefits for support

Achieve customer satisfaction more easily with SITE, the industry solution for IT enterprises

 

With a 360-degree overview of tickets and customers, you can manage your support faster and with greater profitability

With SITE you can see the current status of all helpdesk cases at a glance and manage them with ease in graphic resource planning. Because tickets are automatically created from e-mails, you won’t miss calls anymore. You can handle incidents more quickly and with less effort because full-text searching using your own categories makes previous solutions easy to find. As the support manager, you also benefit from substantive analyses of employees and customers. Information History gives you a complete and organized record of everything that has happened so far. And the mobile helpdesk keeps you and your customers up to date no matter where you are. SITE Helpdesk—your customers will thank you for it!

Complete

Support cases automatically created from e-mails and assigned

Simple

 

Billable support services automatically identified

 

Customer satisfaction

Automatic escalation based on agreed SLAs

Profitability

 

Identify less profitable support contracts

 

Easy to understand

All active cases filtered at a glance using your own criteria

Documented

All e-mails, memos and activities related to a case displayed in chronological order in Information History

Features for support

SITE Seeing highlights for support

Mobile helpdesk access

With SITE Customer Access, customers can access tickets at any time

 

Mobile helpdesk access

Incident management

Automatically create, manage and bill for incidents

 

Incident management

Graphic resource planning

Get an overview of all your resources and schedule them with ease

 

Graphic resource planning

Workflows

Increase process quality and efficiency with workflows

 

Workflows

360-degree view

View all key figures on the Contact List screen and initiate actions directly

 

360-degree view

Contact

Let us advise you personally!

Singhammer Ansprechpartner Andreas Preißer
Andreas Preißer

Sales Consultant

Fon: +49 (89) 748514-0
Mail: easy@singhammer.com

Singhammer IT Consulting AG
Geisenhausenerst. 11a
81379 Munich

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