Achieve customer satisfaction more easily with SITE, the industry solution for IT enterprises
With a 360-degree overview of tickets and customers, you can manage your support faster and with greater profitability
With SITE you can see the current status of all helpdesk cases at a glance and manage them with ease in graphic resource planning. Because tickets are automatically created from e-mails, you won’t miss calls anymore. You can handle incidents more quickly and with less effort because full-text searching using your own categories makes previous solutions easy to find. As the support manager, you also benefit from substantive analyses of employees and customers. Information History gives you a complete and organized record of everything that has happened so far. And the mobile helpdesk keeps you and your customers up to date no matter where you are. SITE Helpdesk—your customers will thank you for it!
Complete
Support cases automatically created from e-mails and assigned
Simple
Billable support services automatically identified
Customer satisfaction
Automatic escalation based on agreed SLAs
Profitability
Identify less profitable support contracts
Easy to understand
All active cases filtered at a glance using your own criteria
Documented
All e-mails, memos and activities related to a case displayed in chronological order in Information History
SITE Seeing highlights for support
Let us advise you personally!
Sales Consultant
Singhammer IT Consulting AG
Geisenhausenerst. 11a
81379 Munich