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Support...Can do! Keep on top of all inquiries and priorities with the all-in-one solution SITE
SITE: benefits for support

Achieve customer satisfaction more easily with SITE, the industry solution for IT enterprises


With a 360-degree overview of tickets and customers, you can manage your support faster and with greater profitability

With SITE you can see the current status of all helpdesk cases at a glance and manage them with ease in graphic resource planning. Because tickets are automatically created from e-mails, you won’t miss calls anymore. You can handle incidents more quickly and with less effort because full-text searching using your own categories makes previous solutions easy to find. As the support manager, you also benefit from substantive analyses of employees and customers. Information History gives you a complete and organized record of everything that has happened so far. And the mobile helpdesk keeps you and your customers up to date no matter where you are. SITE Helpdesk—your customers will thank you for it!


Support cases automatically created from e-mails and assigned



Billable support services automatically identified


Customer satisfaction

Automatic escalation based on agreed SLAs



Identify less profitable support contracts


Easy to understand

All active cases filtered at a glance using your own criteria


All e-mails, memos and activities related to a case displayed in chronological order in Information History

Features for support

SITE Seeing highlights for support

Mobile helpdesk access

With SITE Customer Access, customers can access tickets at any time


Mobile helpdesk access

Incident management

Automatically create, manage and bill for incidents


Incident management

Graphic resource planning

Get an overview of all your resources and schedule them with ease


Graphic resource planning


Increase process quality and efficiency with workflows



360-degree view

View all key figures on the Contact List screen and initiate actions directly


360-degree view


Let us advise you personally!

Singhammer Ansprechpartner Andreas Preißer
Andreas Preißer

Sales Consultant

Singhammer IT Consulting AG
Geisenhausenerst. 11a
81379 Munich

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