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Workflows in SITE

Increase process quality and efficiency with workflows

Well-organized work processes reduce operating costs. By contrast, long response times and unclear situations annoy customers, who then quickly go to the competition.

Managers of IT companies should therefore have a grasp of important processes such as order processing, jobs and support and understand the potential for optimization.

The business software SITE lets you add defined workflows in documents (see Screenshot 1) in order to control the different procedures throughout a company in an optimal manner. The individual steps of any workflow can be set up in clever ways: preconditions for the next step can be checked (“Salesperson Code may not be empty”) or a certain step can trigger a follow-up action (“Send e-mail to Accounting”) – all automatically.

Each completed step is automatically added to Status History with the date and a user ID. Thus you can identify the bottlenecks in the process flow at a glance (in Screenshot 2, perhaps the 28 days of technical review in the red box) and determine processing times.

Bottom line: Customers who use our ERP system SITE with workflows

  • improve the quality of their work processes
  • increase the efficiency of the entire company by optimizing processes
  • benefit from Singhammer’s 20 years of industry experience in process optimization for IT enterprises

Would you like to find out more about SITE workflows–for example, about nonlinear process chains in SITE? Call us at (+49 89) 748-5140 or e-mail us at easy(at)singhammer.com.

SITE workflows are available in the standard application beginning with NAV and SITE NAV 2013 R2.

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