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ITIL process mapping

SITE: the ERP system with ITIL process mapping

Our business software based on Microsoft Dynamics NAV/Navision supports ITIL-compliant processes

ITIL (IT Infrastructure Library) has become generally accepted internationally as the unofficial standard for IT service management. Many IT companies want to make their processes ITIL-compliant, but at the same time they need comprehensive ERP software. The solution: SITE (Solution for IT Enterprises). SITE supports a variety of processes in the areas defined in ITIL:

  • service design: information on vendors, guarantees, contract services and much more recorded in the Installed Item
  • service transition: controllable processes and workflows represented in the system, resource assignment making use of employee qualifications
  • service operation: service desk as well as incident and problem management (see also Helpdesk)

SITE—the versatile combination of Navision, ITIL and IT industry solution

SITE integrates IT service management seamlessly into Microsoft Dynamics NAV/Navision. In addition, SITE complements the advantages of this proven ERP system with the functions of software developed specifically for IT companies, such as:

  • all business processes in a single system, from CRM to invoicing of recurring services
  • readymade interfaces to distributors and procurement platforms
  • Installed Items and extensively customizable contract and invoicing models

Curious? Find out more about our ERP system with ITIL process mapping at SITE industry solution. Or contact us at (+49 89) 748-5140 or easy(at)singhammer.com.

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