Jira Service Management - an ITSM for faster response times and better customer service

Jira is one of the market leaders in IT service management (ITSM) systems. No wonder, because Jira's ticket system provides a cross-team, efficient and intuitive overview of requests and tasks.

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Jira, Business Central and DYCE: a powerful trio for greater efficiency

Good IT service management (ITSM) goes far beyond your IT department. Connect Microsoft Dynamics 365 Business Central, DYCE and Jira Service Management for optimized invoicing and improved transparency. Get an overview of contract information in Jira Service Management and easily track billable tickets. Of course, as part of Singhammer's best-of-breed industry solution, there is also a Business Central integration that allows you to view linked customer information, such as prepaid services, deliverables and recurring billing. Our integration also makes time recording extremely easy, as it ensures that every user can work consistently in the software and system jumps are minimized.

Video: Ticket in, invoice out - the integrated ERP-ITSM solution

Record times in Jira Service Management - and bill them easily in Microsoft Dynamics 365 Business Central: Simplify your workflows! Together with implementation partner WTG innovation, Singhammer IT Consulting presents a solution for an integrated ERP and ITSM system that means you no longer have to switch between different tools. This prevents duplicate, error-prone data maintenance, links services and billing and enables your project management to always have everything in view - from contracts to ticketing to invoices Duration: approx. 45 minutes

Discover the benefits of a Jira Service Management integration

Invoice tickets via Business Central

Connect Jira Service Management with Business Central and simplify invoicing for your tickets.

ITIL processes

Easily record service requests, incidents, problems and changes - based on easily configurable templates.

Data where it is needed

Access to data where it is needed - regardless of whether data from Business Central is displayed in Jira Service Management or synchronized with the Configuration Management Database.

Seamless dev tool integration

Optimize your development workflow and easily connect Jira Service Management with Jira Software or Azure DevOps.

Customer portal

Get in touch with your customers easily via an intuitive customer portal.

Low-code/no-code automations

Increase the productivity of your teams with the comprehensive automation options of Jira Service Management.

Reporting and analysis

Comprehensive integrated reporting and analysis tools enable you to make data-based decisions effortlessly.

Knowledge management

Transform service delivery with the self-service knowledge base and proactive support capabilities of Jira Service Management.

Support for customers and employees

Help customers and employees by improving service delivery with Jira Service Management.

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6 reasons why Jira Service Management improves your customer service

Integrated with Microsoft Dynamics 365 Business Central

Connect Business Central with Jira Service Management to simplify billing processes and create transparency. Easily access contract data in JSM and track billable tickets in one place.

Invoice your time in Dynamics 365 Business Central

Record your time in Jira Service Management and Jira Software and invoice it in Business Central. With Jira, DYCE Time Tracking and DYCE Job Billing, your project management and budget tracking has never been easier!

Keep developers up to date at all times

By linking Jira Service Management with Jira Software, support and product development teams can collaborate on a common platform to resolve incidents faster and implement changes reliably.

Improve your customer experience

Customers or employees can submit queries via a user-friendly help center and use an integrated knowledge database. With the support of machine learning, suitable services are intelligently suggested so that the right answers are always easy to find.

Automate your processes

Enable your teams to automate customer support processes with a simple no-code/low-code editor, a drag-and-drop interface and pre-built automation rules to shorten response times, reduce errors and improve the overall customer experience.

Effortless escalation management

Take your incident management to the next level with Opsgenie's advanced escalation management. Keep your team up to date, stay on top of critical issues and minimize response time.

DYCE Espresso Webcast: Easy automation with Jira Service Management

With Jira Service Management, processes in your company can be automated and accelerated. Learn how easy it is to build automation with Jira Service Management and benefit from our best practices for useful applications in this 30-minute webcast recording.

Free DYCE Espresso webcasts

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Tariffs and prices

Our method. Your success. We support you every step of the way.

Proof of concept and preparation workshops

Find out together with us whether Jira Service Management is the right tool for you.
Consulting, implementation and training

With our help, you will build up your own knowledge within the company so that you will soon be able to use and manage JSM completely on your own.
Additional consulting packages and ongoing support

If you need support at a later date, we are always within reach.

Make an appointment now!

We look forward to your inquiry.

Your contact persons

Johannes-Peter Engel, Roger Friederich, Sandra Janowitz and Marcus Stuflesser
Sales Consultants