Welcome to the SITE Seeing Tour
Find out more about the highlights of SITE, the business solution especially for IT enterprises
Cloud contract management
Provide usage-based services (XaaS) easily and bill for them quickly
Microsoft Cloud Solution Providers and other providers of cloud solutions struggle with the handling of SaaS, IaaS, or broadly, XaaS (Anything as a Service) contracts.
read onRecording time and expenses
Enter travel time and expenses with ease, even on a tablet
IT companies need a simple mobile time recording option for their field staff. Technicians and consultants want to be able to input travel information while they are still in the field and preferably enter their expenses at the same time.
read onResource planning
See all resources in overview and organize them with ease – even online
For IT companies that offer services, scheduling and coordinating service dates is an important task. What resources—employees, rooms, equipment, tools, etc.—are going to be available at what times?
IT-Scope interface
Hardware prices in real time in our ERP system
Items, availabilities and prices for IT hardware have very short lifetimes. That means the sales and marketing departments of IT systems providers face a great challenge: they have to be able to create sales quotes and place orders that are both accurate and profitable.
read onSubscription contracts
Offer rental license and SaaS contracts flexibly and invoice with ease
More and more IT companies offer their customers subscription contracts. Customers rent either a fixed number of licenses on-premises or a flexible number of licenses in the cloud (“software as a service” or SaaS). With SaaS contracts, customers benefit from the flexibility of paying for only as many licenses per month as they actually need.
read onCRM in ERP
Manage sales processes and plan forecasts with SITE
Sales managers of IT enterprises need to have an overview of their sales projects at all times. They require well-documented sales opportunities so that they can provide a reliable forecast.
read onMobile helpdesk access
With SITE Customer Access, customers can access tickets at any time
IT enterprises want to provide the best support and make their ticket system accessible to customers anytime and anywhere. To do this, they must provide secure mobile helpdesk access.
read onBudget controlling
Be notified automatically when budgets are at risk or exceeded
One of the great challenges for an IT services company is to keep its services within budget. To do this, job managers need both a broad perspective on all their jobs and a detailed view of each job and the tasks required for it.
read onSales quotes
Send and review sales quotes and other documents at the touch of a button
Sales and purchasing departments want to be able to send documents such as sales quotes and purchase orders as simply as possible and also personalize them, while keeping an eye on the entire exchange. Yet the creation of documents and e-mailing often take place in separate systems. This is cumbersome and hard to view as a whole.
read onWorkflows
Increase process quality and efficiency with workflows
Well-organized work processes reduce operating costs. By contrast, long response times and unclear situations annoy customers, who then quickly go to the competition.
read onSeminar management
Plan, process and bill for customer training sessions in a special ERP system
In addition to hardware and software and services related to them, many IT companies also offer seminars, often in their own training centers. Those who run such training sessions want to have the most efficient way to plan them, manage the necessary resources and bill for them at the end.
read onJob scheduling
Professional job planning tool integrated into an ERP system
Project managers in IT enterprises want software that gives them a good overview and detailed planning options. SITE provides them with an ERP system that has an integrated project planning tool. SITE Job Scheduling allows project managers to break their projects down into subtasks which they can associate with work packages. If project managers enter something in Resource Planning, the scheduled employees will automatically see it in their schedules.
read onConfiguration importing
Create a sales quote from an Excel configuration with a few clicks
Sales employees of systems vendors often receive Excel-based configuration files from their suppliers and want to incorporate them into a sales quote. With standard business software these must be entered manually one by one.
read on360-Degree view
View all key figures on the Contact List screen and initiate actions directly
Sales, job and helpdesk managers in IT companies want their business software to give them a comprehensive overview of all activities related to a given customer, together with the ability to initiate actions directly from the contact list.
read onManaging prepaid balances
Convenient management and accounting of prepaid balances (one-time and periodic)
IT companies often manage the accounting for services by means of prepaid balances—lump sums paid in advance for services used later.
read onCustomer contracts
Straightforward management and convenient billing for support, services, SaaS, etc.
IT companies have many different kinds of contractual relationships with their customers. These include contract services that must be managed and invoiced periodically.
read onAutomatically calculated extra charges
Automatically generate contractually-stipulated extra charges for work done after hours, on weekends and on holidays
When services are rendered outside normal working hours, often there are extra charges. Service administration employees must identify the rules for extra charges that are set down for each customer and correctly apply them to the different kinds of unusual hours.
read onIncident Management
Automatically create, manage and bill for incidents
Many IT companies have a ticket system for tracking and managing support services requested by customers and issues reported by them.
read onMonitoring the term of contract services
Get an overview of contract services and create renewal quotes easily
Many IT companies offer their customers fixed-term contract services such as servicing, software subscriptions or warranty extensions for hardware. They want to submit quotes for renewals of service commitments before they expire.
read on