Manage tickets more easily with the helpdesk module of the all-in-one software SITE
Even when you’re away from the office, your response is better with SITE, the ERP industry solution for IT enterprises!
SITE Helpdesk has information about contracts, SLAs, prepaid balances and everything else to do with customers. So your support is always optimally informed. Workflows guide processing and an escalation module monitors response times.
All this works on mobile devices, too: your customers can create their own tickets and track them via mobile access or through a portal. Your service department also works flexibly with a web, tablet or smartphone client.