ITIL - the service standard for IT companies

ITIL stands for IT Infrastructure Library and is a collection of best practices for processes, functions and roles in service management for medium-sized and large companies.
ITIL comprises the necessary organizational structure including tools and processes for the operation of IT infrastructures. In the industry, ITIL is an internationally recognized standard with its own certification system. This is another reason why practically every company wants to maintain ITIL-compliant processes.

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