Integrated CRM, ERP and ITSM software for system integrators & managed service providers (MSPs)
As a system integrator or managed service provider, you need a software solution that allows you to perfectly map your complex processes - from customer management to contract management and financial accounting to customer support.
System integrator software from IT experts for IT experts - experience meets innovation
The processes in your company are complex and cross-departmental. That's why you should only trust proven software solutions. Trust Singhammer with more than 25 years of business software expertise.
What is DYCE?
DYCE - these are ERP extensions for Microsoft Dynamics 365 Business Central that have been specially developed for IT companies. They can be used to automate business processes such as project management, order management, customer communication, time recording, billing, resource planning and more.
Find out here how you can simplify and scale complex end-to-end processes with the coordinated app bundles - our DYCE Suites. For more efficiency and less stress.
Who is DYCE suitable for?
- Managed Service Provider (MSP)
- IT system integrators
- Software manufacturer
- SaaS company
Even though DYCE was originally designed for IT companies, DYCE suites and DYCE apps can now be used across all industries.
Find out whether DYCE is right for you
Free DYCE live demo: Get a compact insight into DYCE from experienced sales consultants in just 30 minutes. Choose a suitable date now!
Why DYCE offers the best ERP solution for system integrators and MSPs:
With the Subscription Billing module in Microsoft Business Central, you can conveniently manage and bill your recurring business such as managed services in customer and supplier contracts. You can bill thousands of contracts periodically with just a few clicks. As developers of the Microsoft solution, we have specifically expanded it with functions that make recurring billing, license and service subscriptions more flexible, transparent and efficient. Discover the DYCE Feature Suite for Subscription Billing .
With the DYCE Business Suite, payment plans can be used to invoice multiple payments. All previous advance payment invoices are automatically taken into account in the final invoice.
One of the most important features of the DYCE Professional Services Suite is that quotas can be sold for services and articles. The amount in a quota can be used as required and is automatically reduced as it is used.
The connection to ITscope via an app from our partner mse includes a purchasing module with which you can handle your purchasing process digitally. Not only orders are transmitted electronically to ITscope - delivery bills and purchase invoices from your suppliers are also sent back to Business Central. With the catalog module, your article master is automatically maintained. Thanks to synchronization with ITscope, price lists and product catalogs from over 400 suppliers are available to you.
DYCE Price List Import allows you to update purchase prices in your article master in just one step. You can simply import your supplier's new price list, which will create new items in the system or update the purchase prices of existing items.
This DYCE app is included in all DYCE Suites.
Automatic stock reservation with DYCE Managed Service Providers simplifies inventory control: adjust quantities, reserve only what you need and order missing parts with just a few clicks. Efficient planning guaranteed.
With DYCE for IT Resellers you can place specific orders for individual items from your orders and thus optimally control planned partial deliveries. This enables you to efficiently manage complex orders with multiple delivery locations, clearly combine outgoing goods into purchase orders and organize partial deliveries flexibly and efficiently. Increase your flexibility in the purchasing process and keep track of your orders and deliveries at all times.
Special Bid cannot be mapped in the BC standard, but with the DYCE Business Suite. You can store special purchase prices and the corresponding references of your suppliers in the customer quotation and create the corresponding order after placing the order. The information is retained throughout the entire process.
With DYCE for IT Resellers you can specify different delivery addresses before and after the creation of goods issues. This allows large customers with different delivery addresses to be managed clearly and easily in one order.
Different divisions with different systems? Integrated solutions for system integrators & MSPs
A feature-rich ERP is the be-all and end-all for a system integrator or MSP and can save you a lot of time, e.g. through automated catalog updating. However, what can cause you to lose a lot of time is manual, error-prone synchronization of data records and different data treatments in different areas of the company. Gain a competitive advantage by ensuring that all systems in your company work hand in hand.
Get to know our seamless system integrations of Microsoft Dynamics 365 Business Central, Microsoft Dynamics 365 Sales and Jira products.
Your advantages with Singhammer
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Singhammer began developing an industry solution for system integrators over 30 years ago. -
Save up to 90 percent of time by fully automating purchasing and sales processes.
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50 percent of Singhammer's customers are system integrators and/or managed service providers.
Why Singhammer?
We understand the challenges faced by IT companies very well—because we are an IT company ourselves.
For many years, our focus has been on simplifying, improving, and automating processes with software solutions. So we know exactly what we’re talking about.
We transform experience into software.
Discover ERP solution for system integrators & MSPs
Would you like to find out more about DYCE?
In our monthly DYCE Espresso webcast, we present various functionalities of our DYCE suites and apps. Take a look at our video library and let yourself be inspired!
We do our best every day to achieve this: satisfied customers
"The collaboration with Singhammer was consistently professional and solution-oriented. Despite the complexity of our migration project with seven specialist areas and numerous individual requirements, we were able to dispense with many special solutions and work more efficiently thanks to DYCE. We were particularly impressed by the well thought-out combination of standard and flexibility - exactly what we were looking for."
Monika Diegel
Project Manager Business Central Migration, ELO Digital Office GmbH
"We are very satisfied with the subscription billing solution from Singhammer. It has enabled us to increase our efficiency and reduce our workload. It also gives us better control over subscription revenue."
Patrik Uddhammar
Head of Business System, AddSecure Group AB
"Where we used to need half a day, we now only need 20 minutes thanks to DYCE. It was crucial for us that the individual adjustments in invoicing and the processing of a large number of invoices work quickly and smoothly. The open communication, the understanding of our processes and the suitable solution for our invoicing convinced us to work with Singhammer."
Corinna Pape
CFO, TOPMOTIVE Group
"With Singhammer, we implemented the SITE ERP solution smoothly within a very short time - which is not always a given with ERP projects. On the one hand, this was due to the appropriate pre-configuration, but above all to the expertise and excellent performance of the consultants. The support provided by the Singhammer project team is excellent."
Nils Offer
Managing Director, id-netsolutions Digital Solutions GmbH
"Singhammer fully convinced us in several respects: on the one hand with the close integration of purchasing and sales in SITE, and on the other with smooth migration projects - which are usually very complex."
Tobias Öllinger
Head of System Development, Infinigate Holding GmbH
"We were able to introduce the all-in-one solution from Singhammer within a very short time, from planning to go-live in four weeks. The competent staff at Singhammer were always on hand to help us during the introduction. Thanks to SITE, we have improved our processes and can respond more quickly to customer inquiries."
Mario Techel
Managing Director, Cobotec GmbH
"We were very satisfied with the collaboration. There were no delays, everything was structured and we always received a quick response when we needed help. Singhammer's technical expertise was first class." 
Mara Edelmann
Project Manager and ERP Consultant, M.IT Connect
"Thanks to Singhammer's commitment and expertise, we were able to standardize our usage-based invoices. They supported us at all times and showed us how we could raise our processes to a higher level. Real experts in their field!"
Peter Nohr
Board of Directors, Comramo AG
"With Singhammer's help, we were able to structure our business processes better, speed them up and make them more transparent."
Rainer Felgner
Authorized signatory, SIEVERS-GROUP
"We wanted a system that could really map our processes end-to-end - from accounting and trading to contract invoicing. The DYCE apps in conjunction with Business Central were exactly what we were looking for. We used to need ten days a month for contract accounting - now we can do it in three to five days. That's an improvement of 50 to 70 percent."
Nico Vossbeck
Head of AI & Digitization Consulting, BUCS.IT
"We were able to invoice correctly and promptly from day one - with minor compromises in terms of transparency, but fully functional. We were particularly impressed by Singhammer's in-depth understanding of processes and the industry during the preparatory workshops. We saw the project as a strategic investment. We now have the basis to further develop our processes flexibly. We have not regretted our decision to choose Singhammer or DYCE." 
Matthias Bauer
Authorized signatory and member of the management, easySoft
"The decisive factor was the consistent focus on IT service providers. DYCE maps the processes of a system integrator as standard - time recording, project management, contract models, award logic. We didn't have to reinvent anything. DYCE understands the IT industry. And that's exactly why the solution works so well."
Markus Belzer
Project Manager and Account Manager, M.IT Connect
Our approach. Your path to success.
Get your automated and scalable ERP/CRM/ITSM solution in just four steps.
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Diagnostics
Starting with a demo, we will give you a first insight. We estimate the investment and conduct a detailed analysis workshop to create a customized offer.
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Design
We take care of the installation of the necessary systems, plan the project carefully and analyze your processes in detail in further workshops. All specific requirements are recorded and comprehensively documented.
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Customizing & Implementation
Setup, development of the required functions and transfer of your existing data are pending. Comprehensive user acceptance testing is carried out and your employees are trained to ensure that everyone is optimally prepared.
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GoLive & Support
We accompany the GoLive and offer you Hyper Care support to make the transition easier. Even after that, we are on hand with regular updates and ongoing support to ensure the smooth operation of your solution.
System integrator software FAQ - Answers to the most frequently asked questions
System integrator software refers to specialized ERP and business software developed specifically for IT service providers, system integrators, MSPs, VARs and IT resellers. It digitally maps the typical business processes of a system integrator, automates them and ensures transparency and efficiency throughout the company.
Based on Microsoft Business Central, service providers can automate and optimize end-to-end processes with the DYCE Suites. Find out more about a powerful ERP extension for complex project business - ideal for system integrators.
An IT system integrator provides companies with comprehensive support in planning, setting up, operating and developing their IT. This includes consulting, infrastructure, cloud, managed services, IT security, software solutions and ongoing support - so that customers can use stable, secure and efficient IT. They often rely on specialized tools such as the DYCE Suites to precisely cover individual customer requirements.
Customer data is protected in the system integrator software by modern cloud technologies, encryption, strict access rights, GDPR-compliant data management, regular updates and secure backups. This ensures that all information remains confidential, available and protected from unauthorized access at all times.
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