ERP for IT service providers
also with ITSM and CRM integrations
Whether cyber security training or software implementation, business process outsourcing or IT consulting - as an IT service provider, you need a comprehensive software system in the background that securely and reliably maps and manages your resources, orders, accounting, sales campaigns and customer inquiries.
You offer professional services. We offer the right software solution.
Do you operate IT outsourcing, take care of the IT infrastructure of other companies, are you an implementation partner or digitization specialist? As an IT service provider, you need intelligent software that supports you in managing your projects.
We have just the thing for you: our Best-of-Breed-solution offers you a customer-oriented CRM, a modern helpdesk for support and, with Microsoft Dynamics 365 Business Central and DYCE, a comprehensive and powerful ERP.
What to look out for in an ERP for IT service providers?
Industry-specific requirements
Every industry has its own challenges. As an IT service provider, your ERP should contain industry-specific modules and functions for project management, resource planning, time recording and billing.
Scalability and flexibility
Your ERP software should be able to grow with your company and adapt to changing requirements.
Integration with CRM and ITSM
Seamless integration with other tools is essential to avoid data silos and sources of error and to optimize processes. Find out more about our best-oft-breed solution.
Data protection and data security
Your sensitive data should be absolutely secure in your ERP system. That's why you should never compromise on IT security and compliance with data protection guidelines (GDPR).
User-friendliness and functionality
To ensure a high level of acceptance and keep training costs as low as possible, the system should be as easy to use as possible. Make sure that all teams have access to the functions they need for their job, e.g. quotation and order creation, resource planning, time recording, project management, invoicing, financial accounting and reporting.
What is DYCE?
DYCE apps are innovative extensions for Microsoft Dynamics 365 Business Central that have been specially developed for the cloud and are available on AppSource. They enable IT companies and service providers:
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Automate and optimize business processes
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simplify project management
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revolutionize daily operations
The IT sector is fast-paced, competitive and full of opportunities. IT companies need intelligent solutions to stay ahead.
DYCE apps help MSPs, VARs, system integrators and solution providers to win new customers, optimize processes and increase efficiency. Once you've worked with DYCE, you won't want to go back!
ERP for IT service providers: The most important industry-specific modules at a glance
Accurate and uncomplicated time tracking is essential for IT service providers. With DYCE Time Tracking, you can use templates and your Outlook appointments to record your times with just a few clicks. And you can do this anywhere in the world, in all time zones.
Your business. Our know-how.
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25 years of experience in the IT industry make us true process experts. -
About every 6th Singhammer customer is an IT service provider.
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As a Microsoft Business Applications Partner and DYCE developer, we have our finger on the pulse when it comes to modern software development at the highest level.
Why Singhammer?
With our extensive expertise in the IT sector, we transform your process challenges into real competitive advantages. We transform experience into software.
Excellent industry experience
Singhammer has been providing software solutions for the IT industry for over 25 years. Many well-known customers have trusted Singhammer for years.
Outstanding investment protection
The Singhammer software developments are based on Microsoft Dynamics NAV/365 Business Central and are continuously optimized.
Trusted Advisor
Singhammer always relies on trusting support and advice at eye level. Our goal: your success - and a good working relationship.
More than 250 successful projects
Their success is ensured by the experience of over 250 ERP projects and more than 30,000 active users.
Over 75 employees worldwide
A highly qualified team of experienced developers and consultants is at your disposal.
Microsoft takes over Singhammer solution
From fall 2024, Singhammer's subscription billing solution will be part of the Business Central standard.
Find out more about our ERP industry solution.
DYCE Time Tracking in Jira products and Azure DevOps
Learn in this webcast recording how you can record times directly in Jira Software, Jira Service Managemnet, Jira Work Management or in Azure DevOps via our DYCE Time Tracking Addin and transfer them to Business Central for invoicing.
Length: approx. 24 minutes
We do our best every day to achieve this: satisfied customers
"Singhammer fully convinced us in several respects: on the one hand with the close integration of purchasing and sales in SITE, and on the other with smooth migration projects - which are usually very complex."
Tobias Öllinger
Head of System Development, Infinigate Holding GmbH
"We were able to introduce the all-in-one solution from Singhammer within a very short time, from planning to go-live in four weeks. The competent staff at Singhammer were always on hand to help us during the introduction. Thanks to SITE, we have improved our processes and can respond more quickly to customer inquiries."
Mario Techel
Managing Director, Cobotec GmbH
"Where we used to need half a day, we now only need 20 minutes thanks to DYCE. It was crucial for us that the individual adjustments in invoicing and the processing of a large number of invoices work quickly and smoothly. The open communication, the understanding of our processes and the suitable solution for our invoicing convinced us to work with Singhammer."
Corinna Pape
CFO, TOPMOTIVE Group
"Thanks to Singhammer's commitment and expertise, we were able to standardize our usage-based invoices. They supported us at all times and showed us how we could raise our processes to a higher level. Real experts in their field!"
Peter Nohr
Board of Directors, Comramo AG
"With Singhammer's help, we were able to structure our business processes better, speed them up and make them more transparent."
Rainer Felgner
Authorized signatory, SIEVERS-GROUP
"With Singhammer, we implemented the SITE ERP solution smoothly within a very short time - which is not always a given with ERP projects. On the one hand, this was due to the appropriate pre-configuration, but above all to the expertise and excellent performance of the consultants. The support provided by the Singhammer project team is excellent."
Nils Offer
Managing Director, id-netsolutions Digital Solutions GmbH
"We are very satisfied with the subscription billing solution from Singhammer. It has enabled us to increase our efficiency and reduce our workload. It also gives us better control over subscription revenue."
Patrik Uddhammar
Head of Business System, AddSecure Group AB
"The collaboration with Singhammer was consistently professional and solution-oriented. Despite the complexity of our migration project with seven specialist areas and numerous individual requirements, we were able to dispense with many special solutions and work more efficiently thanks to DYCE. We were particularly impressed by the well thought-out combination of standard and flexibility - exactly what we were looking for."
Monika Diegel
Project Manager Business Central Migration, ELO Digital Office GmbH
Our approach. Your path to success.
Get your automated and scalable ERP/CRM/ITSM solution in just four steps.
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Diagnostics
Starting with a demo, we will give you a first insight. We estimate the investment and conduct a detailed analysis workshop to create a customized offer.
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Design
We take care of the installation of the necessary systems, plan the project carefully and analyze your processes in detail in further workshops. All specific requirements are recorded and comprehensively documented.
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Customizing & Implementation
Setup, development of the required functions and transfer of your existing data are pending. Comprehensive user acceptance testing is carried out and your employees are trained to ensure that everyone is optimally prepared.
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GoLive & Support
We accompany the GoLive and offer you Hyper Care support to make the transition easier. Even after that, we are on hand with regular updates and ongoing support to ensure the smooth operation of your solution.
Make an appointment now!
We look forward to hearing from you.
Use the form, send us an e-mail or simply give us a call!
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