DYCE Connector for Jira
Increase efficiency, eliminate manual effort - with seamless integration
Consistently maintaining customer master data across Business Central and Jira Service Management is one of the biggest pain points for organizations using both systems. The DYCE Connector for Jira solves exactly this problem: it transforms isolated data into a seamlessly integrated platform. Every customer in Business Central is created as an organization in Jira Service Management. Every change is pushed automatically - without any manual intervention.
Your Jira agents always see exactly the same customer data that is managed by your finance and sales teams in Microsoft Dynamics 365 Business Central. No outdated addresses, no different names.
You can synchronize this data with the DYCE Connector for Jira
As soon as a customer has been synchronized to Jira for the first time, the organization ID assigned by Jira is written directly back to the Business Central data record. This guarantees that future updates or deletions work with pinpoint accuracy. If an organization is inadvertently deleted in Jira, the smart connector intervenes and automatically creates a new creation task in order to maintain data consistency. You can see the current sync status and the last timestamp directly on the customer card in Business Central at any time.
What is DYCE?
DYCE - these are ERP extensions for Microsoft Dynamics 365 Business Central that have been specially developed for IT companies. They can be used to automate business processes such as project management, order management, customer communication, time recording, billing, resource planning and more.
Find out here how you can simplify and scale complex end-to-end processes with the coordinated app bundles - our DYCE Suites. For more efficiency and less stress.
Who is DYCE suitable for?
- Managed Service Provider (MSP)
- IT system integrators
- Software manufacturer
- SaaS company
Even though DYCE was originally designed for IT companies, DYCE suites and DYCE apps can now be used across all industries.
Advantages of DYCE Connector for Jira
Automatic assignment to Jira Service Desks
Simply creating an organization in Jira is often not enough - it also needs to be assigned to the right service desk. The connector takes care of this assignment for you. Thanks to flexible filters, you can route different customer segments directly to the appropriate Jira portals (e.g. customers from projects to the project service desk, hardware customers to a separate area) - all configured once and fully automated from then on.
Flexible field mapping for standard & detail fields
You have full control over which data flows from Business Central to Jira. Seamlessly link BC fields with Jira standard fields or your own detail fields. To protect the system and avoid conflicts, the connector only sends the fields that have actually changed since the last sync. Start directly with our preconfigured DYCE standard mappings, which you can customize at any time.
Background synchronization with retry logic and protocols
All synchronizations run asynchronously in the background to conserve resources. If the Jira API is unavailable, the message is not discarded. The system automatically calculates the next repetition time and carries out repetitions. In the detailed log in Business Central, administrators have full transparency of all processes, status messages and error texts in real time.
Ready for immediate use (Plug & Play)
No time-consuming implementation: the solution is quickly integrated and can be used immediately.
Optimized for the IT industry
Benefit from preconfigured processes that have been specially developed for IT companies based on our almost 30 years of experience.
Flexible and expandable
The solution adapts to your specific business processes and grows with your requirements.
Cost savings
An efficient alternative to error-prone standard solutions or expensive offers from outside the industry.
Find out whether DYCE is right for you
Free DYCE live demo: Get a compact insight into DYCE from experienced sales consultants in just 30 minutes. Choose a suitable date now!
Prices
Please contact us.
Our approach. Your path to success.
Get your automated and scalable ERP/CRM/ITSM solution in just four steps.
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Diagnostics
Starting with a demo, we will give you a first insight. We estimate the investment and conduct a detailed analysis workshop to create a customized offer.
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Design
We take care of the installation of the necessary systems, plan the project carefully and analyze your processes in detail in further workshops. All specific requirements are recorded and comprehensively documented.
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Customizing & Implementation
Setup, development of the required functions and transfer of your existing data are pending. Comprehensive user acceptance testing is carried out and your employees are trained to ensure that everyone is optimally prepared.
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GoLive & Support
We accompany the GoLive and offer you Hyper Care support to make the transition easier. Even after that, we are on hand with regular updates and ongoing support to ensure the smooth operation of your solution.
Make an appointment now!
We look forward to hearing from you.
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