ERP for IT companies:
Projects, services and billing
with Business Central and DYCE
An ERP for IT companies must combine project business, managed services and billing in one system. With Microsoft Dynamics 365 Business Central and suitable extensions (DYCE Suites), IT service providers can manage projects, resources and services efficiently.
Discover our DYCE Suites, which bundle precisely those functions that belong together in practice and support the end-to-end processes of IT companies and other service providers.
Which ERP system is suitable for IT companies?
An ERP system for IT companies has to do much more than traditional business software. In addition to financial accounting and controlling, the focus is primarily on project management, time management, IT services / professional services management (ITSM) and seamless integration into the Microsoft world.
For IT companies that use Microsoft Dynamics 365 Business Central (formerly Dynamcis NAV), the focus is typically on managing projects, mapping managed services and automated billing for complex services.
As IT companies often offer both project-based services (e.g. software development) and recurring services (e.g. support or managed services), they need specialized ERP extensions that efficiently support both business models.
Singhammer's DYCE suites are specially tailored to the requirements of IT companies. These ERP extensions in the cloud offer you optimum user experience, the latest functions and future viability. You optimize administrative tasks, improve your productivity and increase your turnover.
Expensive customer adaptations, complicated updates and time-consuming migrations are a thing of the past.
What is DYCE?
DYCE - these are ERP extensions for Microsoft Dynamics 365 Business Central that have been specially developed for IT companies. They can be used to automate business processes such as project management, order management, customer communication, time recording, billing, resource planning and more.
Find out here how you can simplify and scale complex end-to-end processes with the coordinated app bundles - our DYCE Suites. For more efficiency and less stress.
Who is DYCE suitable for?
- Managed Service Provider (MSP)
- IT system integrators
- Software manufacturer
- SaaS company
Even though DYCE was originally designed for IT companies, DYCE suites and DYCE apps can now be used across all industries.
What functions does an ERP need for IT service providers?
For IT companies working with Microsoft Dynamics 365 Business Central, the following functional areas are particularly important:
Project and resource management
- Planning projects and budgets
- Resource management according to availability and skills
- Project controlling in real time
Time and performance recording
- Recording working times on projects and tickets
- Mobile time recording
- Basis for transparent billing
Document management & automation
- Central storage of project documents
- Automated workflows (e.g. approvals, invoices)
- Integration with Microsoft 365 (e.g. SharePoint, Teams)
Subscriptions & recurring billing
- Managed services and maintenance contracts
- Automatic invoicing
- Flexible pricing models (user-based, flat-rate, usage-based)
IT Service Management(ITSM) & Helpdesk
- Ticket management and support processes
- SLA management
- Linking support and billing
Your benefits from Business Central and DYCE
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Modern, cloud-based business solution
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Control all business processes efficiently and independently of the platform
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Thanks to the modular structure, there is a suitable overall solution for every IT company.
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Flexible, scalable and proven in an international environment
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Integration options with other Microsoft products and third-party systems
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Flexible handling, high degree of automation, fewer manual work steps
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End-to-end processes from quotation to project billing and resource planning
Microsoft Dynamics 365 Business Central: Your central ERP solution for growth and success
DYCE Suites
DYCE Apps
Typical use cases of Business Central and DYCE in IT companies
Accounting for software development projects
Projects can be billed flexibly according to effort, fixed price or budget - including project controlling and contribution margin accounting.
Management of managed services and support contracts
Service contracts, SLAs and support services are managed in a structured manner and directly linked to billing and ticket processes.
Combination of project business and recurring revenues
IT companies map both one-off projects and ongoing services (e.g. managed services, licenses) in one system.
Resource planning across several parallel projects
Employees, skills and availability are managed centrally in order to optimize capacity utilization and project profitability.
Automated invoicing for services
Recurring services, usage invoices and project-based invoices are created automatically.
Project and service business
Project billing, integrated time recording and planning of projects and resources are possible in the system. Prepaid services and usage-based billing models are supported.
Why Singhammer?
We understand the challenges faced by IT companies very well—because we are an IT company ourselves.
For many years, our focus has been on simplifying, improving, and automating processes with software solutions. So we know exactly what we’re talking about.
We transform experience into software.
How it all began...
SITE: Our all-in-one on-premise solution
We have been building up our expert knowledge in the IT sector for over 25 years. Our most important milestone on this path is our ERP solution SITE - developed to meet the complex requirements of IT companies.
The know-how and experience from our all-in-one product SITE have been incorporated into the cloud-based DYCE apps, which today form the basis of our best-of-breed solution.
FAQs on the topic of ERP: definition, advantages, requirements of IT companies
An enterprise resource planning (ERP) system controls and networks all business processes in a company. It creates a central database, increases transparency and improves collaboration between departments.
Testimonials: What do customers say about Singhammer?
Our approach. Your path to success.
Get your automated and scalable ERP/CRM/ITSM solution in just four steps.
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Diagnostics
Starting with a demo, we will give you a first insight. We estimate the investment and conduct a detailed analysis workshop to create a customized offer.
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Design
We take care of the installation of the necessary systems, plan the project carefully and analyze your processes in detail in further workshops. All specific requirements are recorded and comprehensively documented.
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Customizing & Implementation
Setup, development of the required functions and transfer of your existing data are pending. Comprehensive user acceptance testing is carried out and your employees are trained to ensure that everyone is optimally prepared.
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GoLive & Support
We accompany the GoLive and offer you Hyper Care support to make the transition easier. Even after that, we are on hand with regular updates and ongoing support to ensure the smooth operation of your solution.
Make an appointment now!
We look forward to hearing from you.
Use the form, send us an e-mail or simply give us a call!
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