Cloud solution for IT companies:
ERP, CRM and ITSM integrated
Combine Microsoft Dynamics 365 Business Central, Dynamics 365 Sales and Jira Service Management to create an end-to-end cloud platform (the so-called Singhammer solution*) - especially for IT service providers, MSPs and software companies.
What is best-of-breed?
Why is this approach so successful?
Best-of-Breed stands for a modular software approach: instead of using a comprehensive complete solution from just one provider, the best cloud solutions for individual business areas are used in a targeted manner - and combined to form a powerful, integrated overall system. This creates an individual IT landscape that can be flexibly adapted, easily expanded and efficiently managed.
A Best-of-Breed-solution is particularly attractive for IT companies that are often confronted with complex processes, rapid growth and different system requirements. This is because they need specialized tools - not compromise solutions. However, the prerequisite for this is intelligent integration. When the systems communicate with each other, exchange data automatically and mesh seamlessly, the real added value is created.
Definition: What exactly does “best of breed” mean in the IT world?
A best-of-breed system uses the leading software solution for each business area. All these tools are connected with each other via standardized interfaces for a continuous data flow without media disruptions. The aim is to achieve maximum performance in every area - without technical restrictions due to a uniform, but often too generalist suite.
The Singhammer solution*:
Who is this all-round cloud solution suitable for?
*Singhammer creates a unique seamless connection between Microsoft Dynamics 365 Business Central, Microsoft Dynamics 365 Sales, the DYCE suites for IT industry-specific requirements and Jira Service Management - this is the so-called Singhammer solution.
The Best-of-Breed-solution is particularly suitable for the business processes of:
- IT service providers
- Managed Service Providers (MSP)
- Software company
- IT system integrators
Use cases: How IT companies use the cloud solution in practice
IT service providers, managed service providers (MSPs) and software companies use the cloud solution to map end-to-end business processes across ERP, CRM and ITSM.
A typical use case is the end-to-end sales process: a lead is recorded in CRM, converted into a quotation and automatically processed in ERP once the order has been placed - including project creation, resource planning and invoicing.
Another central use case is the integration of IT services / professional services management and billing. Support tickets or services from the ITSM system can be transferred directly to the ERP and automatically invoiced there. This reduces manual effort and ensures that no billable services are lost.
Subscription billing also plays a crucial role for software and SaaS companies. Recurring revenues such as licenses, maintenance contracts or cloud subscriptions can be managed, billed and adjusted automatically - even with complex pricing models or usage-based billing.
The solution also enables seamless project management: times, effort and progress from connected systems are consolidated centrally in the ERP. This gives companies an up-to-date overview of project status, profitability and resource utilization at all times.
These use cases show how an integrated cloud platform not only optimizes individual processes, but also creates an end-to-end, scalable system landscape for IT companies.
ERP | Business Central and DYCE
Design your ERP according to your needs. Modular, scalable and powerful.
More informations
CRM | Microsoft Dynamics 365 Sales
Optimize your CRM processes and benefit from the numerous integrations.
More informations
ITSM | Jira Service Management
Integrated customer support and seamless billing of tickets from ITSM.
More informations
Which division do you belong to?
Find out whether DYCE is right for you
Free DYCE live demo: Get a compact insight into DYCE from experienced sales consultants in just 30 minutes. Choose a suitable date now!
The advantages of a Best-of-Breed-solution
-
Work more efficiently
Integrations reduce the error rate, as users do not have to jump from one software to another. Example: Time recording takes place in Jira and the times are automatically transferred to the ERP. No manual data transfer. -
Sales growth
Microsoft Dynamics 365 Sales guarantees you more targeted prospect and customer communication as well as more successful sales campaigns, higher employee productivity and more leads. Simplify your processes with AI, automation and real-time insights. -
Significant cost savings
A good ITSM (such as Jira Service Management) can significantly reduce the workload of your IT support. Consistent processes and automation can save you considerable costs. Customer satisfaction is demonstrably increasing.
Watch our YouTube videos to find out more about Singhammer and our products!
Why Singhammer?
We understand the challenges faced by IT companies very well—because we are an IT company ourselves.
For many years, our focus has been on simplifying, improving, and automating processes with software solutions. So we know exactly what we’re talking about.
We transform experience into software.
How it all began...
SITE: Our all-in-one on-premise solution
We have been building up our expert knowledge in the IT sector for over 25 years. Our most important milestone on this path is our ERP solution SITE - developed to meet the complex requirements of IT companies.
The know-how and experience from our all-in-one product SITE have been incorporated into the cloud-based DYCE apps, which today form the basis of our best-of-breed solution.
FAQs on the topic of best-of-breed: definition, advantages, distinctions
Best-of-Breed-solution stands for a modular software approach: instead of using a comprehensive complete solution from just one provider, you focus on the best solutions for individual business areas - and combine them into a powerful, integrated overall system. The result is an individual, flexible IT landscape.
We do our best every day to achieve this: satisfied customers
"The collaboration with Singhammer was consistently professional and solution-oriented. Despite the complexity of our migration project with seven specialist areas and numerous individual requirements, we were able to dispense with many special solutions and work more efficiently thanks to DYCE. We were particularly impressed by the well thought-out combination of standard and flexibility - exactly what we were looking for."
Monika Diegel
Project Manager Business Central Migration, ELO Digital Office GmbH
"We are very satisfied with the subscription billing solution from Singhammer. It has enabled us to increase our efficiency and reduce our workload. It also gives us better control over subscription revenue."
Patrik Uddhammar
Head of Business System, AddSecure Group AB
"Where we used to need half a day, we now only need 20 minutes thanks to DYCE. It was crucial for us that the individual adjustments in invoicing and the processing of a large number of invoices work quickly and smoothly. The open communication, the understanding of our processes and the suitable solution for our invoicing convinced us to work with Singhammer."
Corinna Pape
CFO, TOPMOTIVE Group
"With Singhammer, we implemented the SITE ERP solution smoothly within a very short time - which is not always a given with ERP projects. On the one hand, this was due to the appropriate pre-configuration, but above all to the expertise and excellent performance of the consultants. The support provided by the Singhammer project team is excellent."
Nils Offer
Managing Director, id-netsolutions Digital Solutions GmbH
"Singhammer fully convinced us in several respects: on the one hand with the close integration of purchasing and sales in SITE, and on the other with smooth migration projects - which are usually very complex."
Tobias Öllinger
Head of System Development, Infinigate Holding GmbH
"We were able to introduce the all-in-one solution from Singhammer within a very short time, from planning to go-live in four weeks. The competent staff at Singhammer were always on hand to help us during the introduction. Thanks to SITE, we have improved our processes and can respond more quickly to customer inquiries."
Mario Techel
Managing Director, Cobotec GmbH
"We were very satisfied with the collaboration. There were no delays, everything was structured and we always received a quick response when we needed help. Singhammer's technical expertise was first class." 
Mara Edelmann
Project Manager and ERP Consultant, M.IT Connect
"Thanks to Singhammer's commitment and expertise, we were able to standardize our usage-based invoices. They supported us at all times and showed us how we could raise our processes to a higher level. Real experts in their field!"
Peter Nohr
Board of Directors, Comramo AG
"With Singhammer's help, we were able to structure our business processes better, speed them up and make them more transparent."
Rainer Felgner
Authorized signatory, SIEVERS-GROUP
"We wanted a system that could really map our processes end-to-end - from accounting and trading to contract invoicing. The DYCE apps in conjunction with Business Central were exactly what we were looking for. We used to need ten days a month for contract accounting - now we can do it in three to five days. That's an improvement of 50 to 70 percent."
Nico Vossbeck
Head of AI & Digitization Consulting, BUCS.IT
"We were able to invoice correctly and promptly from day one - with minor compromises in terms of transparency, but fully functional. We were particularly impressed by Singhammer's in-depth understanding of processes and the industry during the preparatory workshops. We saw the project as a strategic investment. We now have the basis to further develop our processes flexibly. We have not regretted our decision to choose Singhammer or DYCE." 
Matthias Bauer
Authorized signatory and member of the management, easySoft
"The decisive factor was the consistent focus on IT service providers. DYCE maps the processes of a system integrator as standard - time recording, project management, contract models, award logic. We didn't have to reinvent anything. DYCE understands the IT industry. And that's exactly why the solution works so well."
Markus Belzer
Project Manager and Account Manager, M.IT Connect
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