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Processes that serve people: How IT teams are relieved with Jira Service Management

In an increasingly digital working world, the pressure on IT departments is growing: More requests, higher expectations of transparency and efficiency – and all with limited resources. Good intentions are not enough. What is needed is structure. This is exactly where an IT service management system (ITSM) comes in: It creates clarity, reliability and efficiency in IT processes – to the benefit of everyone involved.

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What is an ITSM system? Definition, functions and how automation is shaping the future

A modern ITSM system is the central control center for IT services in companies. It structures IT processes, increases efficiency and improves service quality. But what exactly is behind ITSM – IT service management? And how are modern technology, automation and AI changing the service approach?

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Digitalization with a tailwind – funding programs for your project 2025

Up to 60% subsidy: Digitize your IT company with the right funding programs.

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What is a CRM system? Definition, functions and how AI is changing the future

A CRM system is at the heart of many successful companies. It centralizes customer information, optimizes sales processes and improves customer satisfaction. But what makes a CRM system so indispensable? How can it make your company more efficient, more customer-oriented and more successful?

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Singhammer Partner Day 2025

Join us on September 4, 2025 for a day of collaboration and innovation!

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Best-of-Breed explained

In the dynamic world of IT companies, choosing the right software is crucial to your success. Best-of-Breed-solution offers you the opportunity to use the most powerful solution for each business area and combine them into a seamlessly integrated system.

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Mandatory e-invoicing 2025 and what now?

13.05.2025 | Learn how to set up e-receipts in Microsoft Dynamics 365 Business Central to implement the new legal requirements easily and efficiently.

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Mandatory e-invoicing 2025 – what now?

29.04.2025 | Set up and use e-invoices in Dynamics 365 Business Central

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AddSecure success story

Success story with an international provider of IoT services.

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Microsoft secures future viability in Europe

On April 30, 2025, Microsoft presented five new digital assurances for Europe to strengthen trust in its cloud and AI services.

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Get the most out of Microsoft Subscription Billing

29.04.2025 | Get the most out Microsoft Subscription Billing – with DYCE apps

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What is an ERP system? Definition, functions and how AI is changing the future

An ERP system is the backbone of many successful companies. It centralizes business processes – from accounting to logistics – and ensures greater efficiency and transparency. What makes an ERP so indispensable?

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